In the mass market sector, Target exited Canada in 2015 at a loss of $5.4 billion, citing supply chain problems and other issues. At that time, the chain had 133 doors. That opened the door for expansion of Walmart, which recently expanded its “cool” brand to attract younger shoppers.
“They’ve been collaborating with smaller brands and growing them via their online store —it is definitely more interesting,” says one observer.
The main competitors in prestige include The Bay and Holt Renfrew. The latter closed smaller doors to concentrate on its high-volume doors—the retailer currently has seven stores in four Canadian provinces. Its flagship in Toronto stocks premium brands like La Mer in dedicated spaces.
What those who retreated didn’t do, and what Sephora has done well, is understanding Canadian consumers. Assuming Canadian tastes mirror that of the U.S. is not always on target.
“Retailers don’t do their homework. They come here with some sort of edited assortment that just doesn’t resonate,” says one Canadian beauty expert.
That’s where Sephora has cracked the market. Its playbook includes building recognition in major markets and using online sales metrics to find areas to expand. Also, the retailer is applauded for its beauty advisors and a merchandise assortment some estimate is 60% to 70% exclusive to Sephora in the country. The average Sephora houses more than 350 brands.
“Sephora is a great partner—they understand the Canadian cosmetics marketplace and choose brands that they believe have the best chance of thriving” says Alexandra Zanella Founder/CEO Beauty Revolution, a consulting company that helps brands enter the market. “Canadian consumers want newness—they are tired of seeing the same cosmetic brands in every Canadian retailer. Sephora seems to get that based on their assortments that are often created by Kendo, a brand incubator and also part of the LVMH Family.”
Sephora also stands out for its beauty only focus versus the drug chains that are destinations for healthcare, and beauty is sometimes an add-on sale, she says.
Sephora entered Canada in 2004 and grew steadily to its current portfolio. The 100th unit opened last November in Manitoba. “Our mission has always been to make our unrivaled in-store beauty retail experience accessible to clients from coast to coast, and this is something we’ll continue to strive for as we expand our presence in the Canadian market even further,” said Thomas Haupt, General Manager of Sephora Canada at the opening of the 4,155-square-foot store.
One of its splashiest debuts to date was the reveal of a 4,175-square-foot flagship in the Toronto Union Station in 2022, the first store inside a major Canadian transit hub. “The transit hub has been a huge success and they also try pop-ups occasionally,” says Zanella.
At the store opening in Union Station, Haupt told Retail Insider that expansion and getting a physical presentation in more communities across Canada has been the “number one focus.”
He added the retailer learned a lot during the pandemic through its online sales to pinpoint where customers live to help map out future openings. Building upon its strength in major cities like Toronto, Vancouver, and Montreal, Sephora is now backfilling in regional shopping centers and strip centers. Haupt told the publication Sephora plans to open at least 15 new stores annually over the next few years.
In addition to new store activity, Sephora also accelerated its efforts in Buy Online Pickup in Store (BOPIS), same-day delivery, and its online offering.
The growth opportunities now are to fill in markets across Canada’s vast landscape, suggests Zanella. To do so, the retailer will use different store sizes, including smaller 2,500-square-foot to 3,000-square-foot concepts. Other stores in Canada are between 5,000 square feet to 10,000 square feet. Many of the new stores will serve populations in the 100,000 and 300,000 range.
Sephora has added many new brands in the past year, including Glossier and Paula’s Choice. “Our customers have been asking for Paula’s Choice in Canada for a long time,” said Jane Nugent, Sephora Canada’s Senior Vice President Merchandising in a release.
Brands that thrive understand the differences in preferences across the country.
There are some nuances in what sells across Sephora stores, says Sophia Drozdowska, Director of Marketing at Velour Beauty. The brand is sold at Sephora in Canada. “Lash styles do differ, but more between states and provinces versus the U.S and Canada,” she says.
“Sephora is a great partner to us, and we’ve been with them for years. We work closely with them on our assortment, new product ideas, and understanding our customers.” Velour is merchandised in Sephora Canada on The Next Big Thing and Beauty On the Fly sections.
Those familiar with Canada say the timing is right for growth of American brands in Sephora. “If ever there was a good time it is now,” says Zanella, noting that thanks to MoCRA [the Modernization Regulation Act], regulations required for selling in Canada will be more in sync with the U.S.